Frequently Asked Questions
We want you to feel well-informed and supported from the very beginning. In our FAQ section, we answer common questions about our services, processes, and anything else that might be important to you. If you don’t find the answer you’re looking for, please don’t hesitate to contact us directly—we’re happy to help!
Does ADBWIEN have a waiting room?
Yes. We bill you directly as a client. You can submit the invoice to your statutory health insurance in Austria under the private physician system. If you have private supplementary insurance, it may cover our treatments.
Is ADBWIEN a private practice?
How quickly can I get an appointment for an initial consultation?
We will endeavor to offer you an appointment within three days.
No, as we highly prioritize discretion. Our practice is designed to ensure that clients do not encounter one another. When you arrive, the therapy room is already prepared for you.
The duration of therapy depends on your individual situation. In the first few sessions, you and your therapist will develop a strategy and determine an approximate timeframe.
How long does therapy last?
How long is a therapy session at ADBWIEN?
Each session lasts 60 minutes, just like in everyday life.
What are the differences between a psychiatrist, neurologist, psychotherapist, and psychologist?
Psychotherapists undergo a state-approved multi-year training program, including a preparatory and specialized phase.
Psychiatrists are medical doctors who complete additional years of specialist training in psychiatry and psychotherapy.
Neurologists focus on neurological disorders, such as strokes, chronic pain, and spinal conditions. In Vienna, people often say they are going to a neurologist for depression, but psychiatry and neurology are now separate fields.
Psychotherapists undergo a state-approved multi-year training program, including a preparatory and specialized phase.Psychologists have studied psychology and often work in various fields. Clinical psychologists specialize in psychological diagnostics and work directly with patients.
When do I need a psychiatrist vs. a psychotherapist?
Psychiatrists specialize in diagnosing mental illnesses and prescribing medication, while psychotherapists focus on talk therapy and collaborate with psychiatrists when medication is required. The initial consultation helps determine the best therapeutic approach for you.
Is couples therapy available?
Yes, ADBWIEN offers couples therapy for all relationship constellations. Our practice is a safe space for all identities and relationship forms.
Is my visit confidential?
Absolutely. We adhere to strict medical and psychotherapeutic confidentiality laws. No one will know you are visiting us or why.
What is the cancellation policy?
The frequency of sessions is determined individually during the initial consultation or in the first few sessions.
Does ADBWIEN offer evening and weekend appointments?
Yes, we are available in the evenings and on weekends as needed.
How soon can I get an initial appointment?
We strive to offer you an appointment within three days.
Which payment methods are accepted?
You can pay in cash, by debit/credit card, or via bank transfer.
What happens during the initial consultation?
The 90-minute initial consultation includes a comprehensive assessment of your concerns, medical history assessment and diagnostics and a personalized treatment plan, supported by diagnostic tools like Klenico®
Do you collaborate with general practitioners or specialists?
Yes, if desired. We emphasize interdisciplinary collaboration to ensure the best possible support for your recovery.
Will my insurance receive details about my treatment?
Only if you choose to submit your invoice to your health insurance. In that case, a diagnosis is provided, but no treatment details are shared.
Does ADBWIEN bill directly with Austrian health insurance providers?
No, we are a private practice, but you can submit your invoice for partial reimbursement.
Do you only treat men?
No, we treat people of all gender identities. However, we do offer specialized therapy options for men.
Is there a difference between therapists at ADBWIEN?
You will have a primary therapist, but all treatments are discussed and planned as a team to ensure the best possible care.
Are the fees different for psychiatric vs. psychotherapeutic treatments?
No, the same flat rate applies to all treatments.
Where do sessions take place
What does discretion mean in a city like Vienna?
Vienna has a small-town atmosphere, where people often run into each other. If we happen to cross paths in public, we will not greet you to maintain discretion — unless you explicitly request otherwise.
Our sessions take place at our practice in the first district at Herrengasse 6-8 and, upon request, also online.
How often do sessions take place?
Please cancel appointments at least 24 hours in advance. Otherwise, the session will be charged in full.